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All order(s) production time will be 5-7 working days after final confirmation for artwork.
Orders will be sent out within 2-3 working days with tracking number after production completed, and you will be notified by email.
Yes, we are very proud to say that we offer free shipping worldwide, no minimum spends required.
You will be notified by email with tracking number and tracking website. In addition, we will also upload tracking number in your order on our website, you can check your order history at your end by logging in your account – add link to sign up an account. We suggest you track your order 1-2 working days after shipment as more tracking information is uploaded. You’re always welcome to contact us for any enquiries.
Yes, please contact us directly to check the status of any item ordered through our website, we offer 24/7 customers services. All messages will be replied within 24 hours.
1-2 weeks to Australia after shipment
1-3 weeks to Europe and North America after shipment
2-5 weeks to the rest of the world after shipment
Please note the above delivery time is for reference, delays due to changes, postage handling and public holidays and forces of nature can change these times. We will always do our best to aid our customer with shipping issues.
GST is included within our price for orders ship to Australia, the price you pay is the price you see.
If you are from countries other than Australia, no taxes will be charged. Please also note international buyers are responsible for any possible customs duties, VAT, taxes, brokerage fees or tariffs levied after the initial postage. These fees are separate from the cost of postage charged and vary by country. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
We always check all the packages very carefully before shipment to avoid any possible damage. If you find your item damaged, simply send us photos of the broken items and we will organize replacement or refund as per your request. Please also note that you have 30 days from the date you receive your order to request a refund or replacement.
All order(s) production time will be 5-7 working days after final confirmation for artwork.
Contact us right away, preferably before placing an order, and let us know your requirements, we will try our best to help you with our fastest production and shipment method.
You will receive a confirmation email to confirm your order after you place it.
Our team will review your photos and personalised information to set up artwork. A first draft artwork proof will be sent to you by email within 24-48 hours, if we are busy, may take and additional day. You can then review the artwork. If you require changes, we will repeat this process until you are satisfied with the outcome.
As soon as we receive your approval s our team will start to produce your order.
When your order production has been completed and dispatched, you will receive an email confirmation with a tracking number.
Yes, all customers will receive proofs before production.
You can upload your photos and text at the time of ordering. If you have not added sufficient information during ordering or wish to change something, simply email us at assistant@inlandgifts.com or send us a message through our website.
Yes, you can, you can pick and choose between designs, or choose not to include a date or title for example, just be sure to let us know when ordering.
If you require more customisation, it can be done but at an additional cost. Please contact us if you require this service.
Yes, you can, you have unlimited revisions until you are 100% with the designs. We will have emails communications back and forth with you to check and confirm all the details. Please also note that once you approve the final artwork then you cannot ask us to revise the artwork at this point.
Please send us your design, our team will review your information and then decide whether your design is suitable to be engraved.
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We accept Visa and Mastercard, AMEX, Google Pay, Apple Pay, PayPal, Direct Deposit.
Paypal- PayPal is available and can be used even if you don’t have a PayPal account.
Direct Deposit - only available for customers from Australia, please use your full name as reference.
Yes, all the listed prices including engraving.
All price on our website include GST.
All prices listed are in AUD, you can also choose USD and English pounds.
Please note to due to the personalised nature of our products once they have gone in to production we cannot offer refunds. No refunds will be given for change of mind.
If you get gift card from our website, simply apply gifts cards amount at checkout, if you have trouble using gift card while ordering, please contact us for help. Contact Us
Please note to due to the personalised nature of our products once they have gone into production, we cannot offer refunds. No refunds will be given for change of mind.
Returns for refund or exchange are ONLY accepted for customers from Australia due to the postage issues, returns from other countries will not be accepted. And We have 30 days.
Return policy for customers from Australia, which means you have 30 days after receiving your item to request a return.
To start a return, please contact us at assistant@inlandgifts.com
However, if Items arrived damaged or faulty, buyer could return the product for refund or exchange at our cost within 30 days after receiving your item